SERCO is hiring
for Traffic Management Center Operators in Austin, TX for the Texas Department
of Transportation.https://careers-sercona.icims.com/jobs/40466/traffic-management-center-operator---overnight/job
Serco’s TMC Operators
monitor video images for the detection and verification of crashes, debris,
abandoned or disabled vehicles, and hazardous or non-hazardous spills on Austin
roadways and provide that information to TxDOT personnel statewide, local law
enforcement and other first responders to assist them in safely clearing and
reopening.Serco supports the
Texas Department of Transportation (TxDOT) in their initiative to improve the operations
of the TMC and improve coordination with partners in responding to incidents on
the roads. We achieve this goal with an experienced and highly trained
team of TMC Operators. You will be part of a
team that works closely with TxDOT personnel statewide, local law enforcement
and other first responders daily.
This position is
contingent upon your ability to pass a preemployment criminal history check and
drug screen. This position is for the overnight shift 10:30pm-9:00am either
Sunday through Wednesday or Wednesday through Saturday.
In this role, you will:
- Monitor video images for the
detection and verification of crashes, debris, abandoned or disabled
vehicles, and hazardous or non-hazardous spills.
- Dispatch and communicate with
Highway Emergency Response Operator (HERO) personnel via radio or
telephone using standard protocol to the locations of road hazards and
crashes, providing clear directions to the location and an accurate
description of an incident as advised by citizens, public safety entities,
or department personnel.
- Log potential and confirmed incidents,
construction and maintenance closures using ITS software.
- Provide information or
assistance to motorists, TxDOT personnel, or other agencies on traffic and
road conditions; direct calls to appropriate personnel in traffic
operations or take action as necessary.
- Perform clear and concise
record keeping, logging of required information, equipment checks, data
gathering, and updating of manuals and contact lists that include all
pertinent information
- Complete the initial and
“on-the-job” training programs under the supervision of, and monitored by,
the Training Supervisor and Program Manager.
Qualifications
To be successful in
this role, you will have:
- High School diploma
- 0-2 years of
customer support or equivalent experience within the last three
years.
- Available to work various
shifts, weekends, and holidays.
- English-language speaking and
writing skills to compose clear and concise sentences
- Background clearance required for
access to facility
This position is
contingent upon your ability to pass a preemployment criminal history check and
drug screen.
Additional desired
experience and skills:
- Prefer fluent Spanish with the
ability to receive, give and understand written and oral instructions
