Career Development Specialists
The Career Development Specialist position is the first virtual connection a potential TicketHolder will be in contact with when exploring the services provided by ERS and the Ticket to Work Program. The Career Development Specialist should demonstrate empathy and patience, while offering clear and accurate information about the program. They are responsible for the first step in someone’s path towards a better life. Learn More
Career Coaches
The Career Coach virtually assists people with disabilities with their career development and job search with the Employment Network under SSA’s Ticket to Work Program. Our Career Coaches become the partner of their TicketHolder as they explore their interests in working. Coaches should be able to demonstrate empathy and patience, resourcefulness, and thinking outside the box while offering clear and positive information.
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Please let us know what careers you are interested in!
Does giving back and serving individuals with challenges make you thrive? If so, you may be a perfect fit for ERS in our Florence, South Carolina headquarters. Talk to us today, and learn more about the open career opportunities available to join our team!
Career Development Specialist
The Career Development Specialist position is the first virtual connection a lead will be in contact with when exploring the services provided by ERS and the Ticket to Work program. The Career Development Specialist should demonstrate empathy and patience, while offering clear and accurate information.
Full-Time, Hourly, Non-Exempt
Associate or bachelor’s Degree preferred (Social Work, Psychology, Business or related field)
High School Diploma or GED required
Required Skills:
- Able to work and succeed in a call center environment
- Customer service or call center experience preferred
- Pass a SSA background check and security clearance
- Prior Outbound/Inbound marketing experience
- Teamwork environment
- Excellent communication & interpersonal skills (oral/written)
- Microsoft proficient in use of Word, Excel, PDF files
- Strong data entry and typing skills
- Ability to multi-task, meet goals, objectives, and expectations
- Flexibility, attention to detail, and time management
- Strategic decision-making and problem-solving skills
- Ability to handle calls to/from individuals with disabilities.
- Demonstrates passion, empathy, patience, and caring.
- Research skills for career mapping.
Responsibilities to include:
- Explain the Ticket to Work program and Social Security benefits to potential program participants.
- Handle high-volume (i.e. minimum of 150 calls) of inbound/outbound calls/texts/emails each day.
- Conduct suitability screening for the Ticket to Work program.
- Identify needs through active listening to generate interest, establish eligibility, and determine service needs.
- Creating a “WOW” factor in every interaction through exceptional communication skills.
- Conduct additional online research and review Social Security guidelines.
- Document lead’s needs with an Individual Work Plan (IWP).
- Ensure the lead’s understanding of all program protections and services.
- Verifying and protecting personal identifying information.
- Consistently meet key performance indicators.
- Provide encouragement to each potential candidate.
- Cybersecurity training as required.
- Participate in annual update training.
- Perform other temporary duties as assigned.
Career Coach
The Career Coach virtually assists people with disabilities with their career development and job search with the Employment Network. The Career Coach should be able to demonstrate empathy and patience, resourcefulness, and thinking outside the box while offering clear and positive information.
Full-Time, Hourly, Non-Exempt
Associate or bachelor’s Degree preferred (Social Work, Psychology, Business or related field)
High School Diploma or GED required
Required Skills:
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Strategic decision making and problem-solving skills.
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Passionate, articulate, empathetic, patient, and caring.
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Ability to multi-task, meet goals, objectives, and expectations.
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Flexibility, willing to adapt to changes quickly, attention to detail, and time management.
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Capable of passing and maintaining a security clearance and background check.
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Preferred experience in counseling.
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Preferred customer service experience & phone etiquette skills.
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Effective communication skills.
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Active listener.
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Able to earn the trust of the client in a fast-paced environment.
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Excellent relationship building skills.
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Experience with Microsoft Office and basic computer skills.
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Preferred experience working with adults with disabilities.
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Experience in a team environment.
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Preferred conflict management skills.
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Preferred call center experience of 1 year.
Responsibilities to include:
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Maintain contact with clients to build and maintain relationships and to actively promote career opportunities.
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Gather research online regarding various services as needed or requested by the client to ensure client success.
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Encourage clients in maintaining their employment as needed and mentor client on career progression.
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Coach or counsel clients on employment options while maintaining confidentiality.
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Discuss goals and help strategize methods for improvement and maintaining gainful employment.
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General counseling (i.e., disability limitations, positive reinforcement techniques, wage reporting to ERS and SSA)
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Identify client needs through active listening to generate interest, and determine service needs.
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Maintain a caseload of at least a minimum of 150 clients.
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Familiarity with the job market and what jobs are available.
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Document client needs, contacts, interactions, and outcomes in ERS CRM.
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Discuss client understanding of all program protections and services offered.
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Update Individual Work Plan (IWP) if client’s career goal or services changes.
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Tracking and monitoring client’s progress following the TTW program guidelines.
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May discuss with client how working may effect their their Social Security benefits.
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Create a “WOW” factor in every interaction through exceptional communication skills.
