Privacy Policy
Effective Date: August 13, 2026
1. Introduction and scope
EmployReward Solutions, Inc. (“EmployReward Solutions,” “ERS,” “Company,” “we,” “us,” or “our”) respects the privacy of the individuals we serve.
This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you use or interact with:
• The ERS Mobile application;
• The ERS website, including employreward.com;
• ERS RCS, SMS, and MMS messaging services;
• ERS email, telephone, and electronic communications; and
• Other ERS services that reference this Privacy Policy.
This Privacy Policy is intended to describe ERS’s practices. It does not replace any additional privacy notice or authorization that may apply to a particular ERS service or program.
Many individuals ERS serves are referred through, and their information originates with, the Social Security Administration (“SSA”). ERS handles that beneficiary information as SSA’s contractor under the ERS Ticket Program Agreement, and that information is the property of SSA. ERS’s handling of beneficiary information is governed by Federal law, including the Privacy Act of 1974 and the Federal Information Security Management Act, and by applicable SSA privacy and security requirements. Where you contact ERS directly—for example, through our website—and provide information for ERS’s own purposes, ERS handles that information as described in this Privacy Policy.
ERS also uses text and email forms of communications. Please review our Messaging Terms for more information.
2. About ERS
EmployReward Solutions, Inc. is a national Employment Network contracted by the Social Security Administration under the Ticket to Work Program. ERS provides employment-support services to individuals who qualify for and participate in the Ticket to Work Program.
As an Employment Network, ERS maintains administrative, technical, and physical safeguards designed to protect beneficiary information in accordance with applicable legal requirements, the ERS Ticket Program Agreement, and applicable SSA privacy and security requirements.
3. Information we collect
Depending on how you interact with ERS, we may collect the following categories of information:
Information you provide directly
• First and last name;
• Mailing address;
• Email address;
• Telephone number;
• Account or registration information;
• Information submitted through ERS forms or applications;
• Communications and message content;
• Documents or information you provide in connection with ERS services;
• Employment-related information;
• Government-issued identifiers, Social Security benefit information, disability-related information, earnings information, and other sensitive information necessary to administer Ticket to Work or employment-support services, when applicable;
• Information relating to your participation in ERS or Ticket to Work services; and
• Requests, comments, survey responses, and customer-support information.
Information collected through messaging
When you communicate with ERS through RCS, SMS, or MMS, we may collect:
• Your telephone number;
• Your messaging opt-in and opt-out choices;
• The date, time, and source of your consent;
• Message content and responses;
• Message delivery and engagement information; and
• Information necessary to maintain messaging suppression and consent records.
Do not transmit Social Security numbers, financial account information, passwords, login credentials, or similarly sensitive information through RCS, SMS, or MMS. If ERS needs sensitive information or documentation, ERS will direct you to an approved secure method for providing it.
Information collected automatically
When you use our website or application, we or our service providers may automatically collect limited technical information, such as:
• Internet Protocol address;
• Browser and device type;
• Operating system;
• Application or website activity;
• Referring pages;
• Dates and times of access; and
• Cookie or similar technology identifiers.
4. Cookies and similar technologies
Our website and mobile app may use cookies, web beacons, and similar technologies to support site functionality, maintain security, understand usage, and improve the user experience. You may be able to control cookies through your browser or device settings; disabling certain cookies may limit functionality. More information about cookies and how they work is available at www.allaboutcookies.org.
5. How we use personal information
ERS may use personal information to:
• Provide and administer services you request;
• Communicate with you regarding your ERS services;
• Schedule and confirm appointments;
• Respond to questions and customer-support requests;
• Maintain accounts, service records, and participation records;
• Request or process information needed to provide employment-support services;
• Meet ERS’s obligations under its Ticket Program Agreement and other applicable agreements;
• Communicate with SSA, its program manager, or other authorized parties when permitted or required;
• Operate, maintain, secure, troubleshoot, and improve our website, application, and communications systems;
• Maintain records of consent, communication preferences, and opt-out requests;
• Detect, investigate, and prevent security incidents, fraud, misuse, or unlawful activity;
• Comply with applicable laws, regulations, contracts, audits, subpoenas, court orders, and governmental requests; and
• Carry out another purpose disclosed to you when the information is collected or with your consent.
ERS will not use messaging consent obtained for one stated purpose to send unrelated marketing messages without obtaining any additional consent required by law.
6. How we disclose personal information
ERS may disclose personal information in the following circumstances:
Service providers
We may disclose information to vendors and service providers that perform services for ERS, such as hosting, information technology, security, customer support, communications, mailing, data processing, and professional services.
These organizations may use the information only for authorized purposes and are required to protect it in accordance with their contractual and legal obligations.
The specific service providers ERS uses may change over time. This Policy describes the categories of service providers that may process personal information and the purposes for which ERS permits that processing.
Ticket to Work administration
When permitted or required, ERS may disclose relevant information to the Social Security Administration, its Ticket Program Manager, vocational rehabilitation agencies, authorized service partners, or other parties involved in administering or providing your requested Ticket to Work or employment-support services.
Legal and safety purposes
ERS may disclose information when it reasonably believes disclosure is necessary to:
• Comply with applicable law or legal process;
• Respond to a lawful governmental request;
• Protect the rights, safety, or property of ERS, the individuals we serve, or others;
• Investigate fraud, security incidents, or unlawful conduct; or
• Establish, exercise, or defend legal claims.
With your direction or consent
We may disclose information when you direct us to do so or provide consent for a particular disclosure.
Your choices about the sale and sharing of personal information
ERS does not sell personal information for monetary or other valuable consideration, and it does not share personal information for cross-context behavioral advertising, as those terms are defined under applicable state privacy law. We do not use or disclose sensitive personal information for purposes beyond those permitted under applicable law without providing any right to limit that use required by law.
7. Mobile information and messaging consent
ERS does not sell or rent mobile information, telephone numbers, messaging opt-in data, or messaging consent.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Text and RCS messaging originator opt-in data and consent will not be shared with any third party except telecommunications carriers, messaging operators, platform providers, aggregators, and vendors that assist ERS in delivering, operating, securing, or supporting its messaging services, or when disclosure is required by law.
A service provider receiving this information may use it only to provide services to ERS and may not use it for its own marketing.
8. Your messaging choices
You may opt out of ERS RCS, SMS, or MMS messages at any time by replying STOP.
You may also communicate a clear request to stop messages by contacting ERS at 1-888-322-9570 or erscds@employreward.com. ERS will honor reasonable requests to withdraw messaging consent in accordance with applicable law.
Reply HELP for assistance.
Opting out of messaging does not prevent ERS from contacting you through other permitted channels when necessary to provide requested services or meet legal or contractual obligations.
9. Email choices
You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the message.
Unsubscribing from promotional email does not prevent ERS from sending nonpromotional communications relating to your account, requested services, legal notices, security matters, or ongoing relationship with ERS.
10. Retention
ERS retains personal information for as long as reasonably necessary to:
• Provide requested services;
• Maintain appropriate operational and consent records;
• Meet legal, contractual, audit, and security obligations;
• Comply with SSA and Ticket to Work record-retention requirements;
• Resolve disputes; and
• Enforce applicable agreements.
When information is no longer required, ERS will delete, destroy, or de-identify it in accordance with applicable requirements and ERS retention procedures.
11. Data security
ERS uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include encryption, access restrictions, authentication controls, security monitoring, employee training, and vendor-management practices, as appropriate to the information and system involved.
No electronic transmission or storage system can be guaranteed to be completely secure. Contact ERS promptly if you believe information provided to ERS may have been compromised.
In the event of a security incident involving personal information for which notification is required, ERS will provide notice to affected individuals and applicable governmental authorities in accordance with applicable data breach notification laws. For information relating to Ticket to Work beneficiaries, ERS will also report and respond to any loss or compromise of personally identifiable information as required by the ERS Ticket Program Agreement and applicable SSA requirements.
12. Privacy rights and requests
Depending on the law that applies to you, you may have certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain data practices. The availability and scope of these rights vary by jurisdiction and may be subject to exceptions.
To submit a privacy request, contact ERS at erscds@employreward.com or 1-888-322-9570. ERS may take reasonable steps to verify your identity before completing a request and will respond within the timeframe required by applicable law.
ERS may retain information when required or permitted by law, contract, SSA or Ticket to Work requirements, security needs, or other applicable obligations. ERS will not discriminate against you for exercising a privacy right provided by applicable law.
California residents. If you are a California resident, our California Privacy Notice, which supplements this Privacy Policy, describes the categories of personal information and sensitive personal information we collect, and the sources, purposes, categories of recipients, and retention applicable to each category, together with your rights to know, delete, correct, opt out of sale or sharing, and limit the use of sensitive personal information. Because most beneficiary information originates with SSA and is handled by ERS as SSA’s contractor rather than for ERS’s own purposes, certain of these rights may not apply to that information; they apply principally to information you provide to ERS directly for ERS’s own purposes.
Federal Ticket to Work records. For personal information ERS handles as SSA’s contractor, you may also have rights under the Privacy Act of 1974, including rights to access and to request amendment of records about you maintained in a system of records. ERS will route such requests in accordance with the ERS Ticket Program Agreement and applicable SSA procedures. Nothing in this Privacy Policy limits ERS’s obligations under Federal law; where those obligations require ERS to collect, retain, safeguard, or dispose of information in a particular manner, ERS will do so notwithstanding any conflicting request.
13. Children’s privacy
Our services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as reasonably possible. If you believe a child has provided us with personal information, please contact us at erscds@employreward.com.
14. Third-party websites and services
ERS services may contain links to websites, platforms, or services operated by third parties. ERS is not responsible for the privacy or security practices of those third parties. Review their privacy notices before providing information to them.
15. Changes to this Privacy Policy
ERS may revise this Privacy Policy when its services, data practices, technology, contractual requirements, or applicable laws change.
The revised policy will be posted with an updated effective date. ERS will provide additional notice of material changes when required by law.
16. Contact information
Questions, concerns, or privacy requests may be directed to:
EmployReward Solutions, Inc.
151 West Evans Street
Florence, South Carolina 29501
Email: erscds@employreward.com
Telephone: 1-888-322-9570
