Messaging Terms and Conditions
Effective Date: August 13, 2026
1. Program name
These Messaging Terms and Conditions govern the EmployReward Solutions Messaging Program, operated by EmployReward Solutions, Inc., also referred to as “EmployReward Solutions,” “ERS,” “we,” “us,” or “our.”
2. Program description
With your consent, ERS may send you communications through Rich Communication Services (“RCS”), Short Message Service (“SMS”), or Multimedia Messaging Service (“MMS”).
Messages may relate to:
• ERS employment-support and Ticket to Work services;
• Appointments, meetings, and reminders;
• Your participation in or receipt of ERS services;
• Requests that you provide documents or other information through approved ERS channels;
• Service, account, or case-status updates;
• Surveys and requests for feedback;
• ERS contact information or operating updates; and
• Other communications reasonably related to services you have requested from ERS.
ERS messaging is not an emergency notification service.
3. Consent to receive messages
By providing your mobile telephone number and affirmatively opting into the EmployReward Solutions Messaging Program, you authorize ERS and its messaging service providers to send RCS, SMS, or MMS messages to the number you provided.
Where disclosed at the time of enrollment, messages may be sent using an automated messaging system.
Your consent to receive messages is voluntary and is not a condition of receiving ERS services. You represent that you are the subscriber or customary user of the telephone number provided and that you are authorized to consent to messages at that number.
Please notify ERS if your telephone number changes or is reassigned.
4. Message frequency
Message frequency varies depending on your participation in ERS services, upcoming appointments, pending requests, and your interactions with ERS.
5. Message and data charges
Message and data rates may apply. ERS does not charge a separate fee for participation in the messaging program, but your wireless carrier may charge you under your mobile service plan.
Contact your wireless carrier with questions regarding your messaging or data plan.
6. Opting out
You may withdraw your consent and stop ERS messages at any time by replying STOP to an ERS message.
ERS will also recognize other reasonable communications that clearly express your desire to stop receiving messages. You may submit an opt-out request by contacting ERS at 1-888-322-9570 or erscds@employreward.com.
You may receive one final message confirming that your request has been processed. After opting out, you will not receive additional messages covered by your withdrawal unless you affirmatively opt in again.
Opting out of messaging does not prevent ERS from contacting you through other legally permitted methods when necessary to provide requested services, satisfy contractual or legal requirements, or respond to your communications.
7. Help and customer support
For assistance, reply HELP to an ERS message or contact:
EmployReward Solutions, Inc.
151 West Evans Street
Florence, South Carolina 29501
Telephone: 1-888-322-9570
Email: erscds@employreward.com
8. Sensitive information
Do not send Social Security numbers, bank or payment information, account passwords, login credentials, answers to security questions, or similarly sensitive information through RCS, SMS, or MMS.
ERS may direct you to an approved secure method when sensitive information or documentation is needed.
9. Availability and delivery
Message delivery is subject to the availability of RCS services, participating wireless carriers, compatible devices, network availability, and other factors outside ERS’s control.
An RCS message may be delivered as an SMS or MMS message when RCS is unavailable. ERS and participating carriers do not guarantee that every message will be delivered or delivered within a particular timeframe.
Wireless carriers are not responsible for delayed or undelivered messages.
10. Privacy
ERS’s collection, use, retention, and disclosure of information associated with the messaging program are governed by the EmployReward Solutions Privacy Policy.
Mobile opt-in information and messaging consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Such information may be provided only to telecommunications carriers, messaging operators, platform providers, aggregators, and vendors that assist ERS in operating and supporting its messaging services, or when disclosure is required by law.
11. Changes to these terms
ERS may update these Messaging Terms when its services, messaging practices, technology, or legal obligations change. The revised terms will be posted with a new effective date.
Material changes will be communicated when required by law.
12. Contact information
Questions regarding these Messaging Terms may be directed to:
EmployReward Solutions, Inc.
151 West Evans Street
Florence, South Carolina 29501
Telephone: 1-888-322-9570
Email: erscds@employreward.com
